Delivery & Returns

Shipping

UK- Special delivery, next day by 1pm- £10

Rest of world: 3-17 working days. Flat fee £60.

A signature will be required for delivery. It is not possible to deliver to a PO Box. A tracking number will be provided by email after dispatch. We ship with insured courier services.

*Expedited shipping can be arranged for an additional fee. Please contact us for more information here.

We ship to the following destinations: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, USA, UK.

-For other destinations please contact us for details-

Import Duties/ Taxes- International

Beth Gilmour Jewellery is now based in the UK. International shipments may incur import duties and/or taxes in arrival; payment for any of these charges is solely the responsibility of the recipient. Please contact your local tax office for advice on rates.

 

Packaging

Our jewellery comes packaged in luxury jewellery boxes which have been wrapped securely and arrive at your destination in unbranded packaging. 

Returns & Exchanges

We hope you are delighted with your order. However if you are not entirely happy with the item we offer refunds or exchange on stock items that have not been altered, resized or worn. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need to provide receipt or proof of purchase. We accept returns within 14 days of receipt of customer delivery.

To start a return, you can contact us at info@bethgilmour.com. If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return shipping costs and any additional duties/taxes incurred are the sole responsibility of the customer. Beth Gilmour Jewellery is not responsible for any lost goods during return transit. We advise you ship with an fully insured courier service, and be sure to log the shipment as a return on the required customs documents. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. *Please note that whilst we refund the price of the jewellery, we do not refund any import duties/ taxes incurred when delivering items to overseas destinations, these are the sole responsibility of the customer.

Items not eligible for return or exchange:

-Made to order items

-Rings that have been resized

-Jewellery that has been altered or resized.

-Reduced items.

-Bespoke/ Custom items

-Items that have been worn

-Items that have been damaged from wear or misuse.